Return Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase, but we understand that sometimes returns are necessary. This return policy applies to all orders placed with us.
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Eligibility for Return: You can return any product purchased from our online store within 30 days of the purchase date. To be eligible for a return, the product must be in the original packaging, unused, and in the same condition that you received it. Products that have been damaged, altered, or used in any way will not be eligible for a return.
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Requesting a Return: To request a return, please contact our customer service team at thecoldplungetub@gmail.com. Our team will provide you with a return authorization number and instructions on how to return the product.
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Restocking Fee: A 20% restocking fee will be applied to all returned products. This fee will be deducted from the original purchase price and the remaining balance will be refunded to the original payment method.
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Shipping Costs: You will be responsible for all shipping costs associated with the return. We recommend that you use a trackable shipping method and purchase shipping insurance for your own protection.
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Refunds: Once we receive and inspect the returned product, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account.
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Exclusions: This return policy does not apply to medical-grade equipment or products that have been customized or made-to-order.
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Changes to Return Policy: We reserve the right to modify this return policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes.
If you have any questions about our return policy, please contact us at thecoldplungetub@gmail.com